My Work Placment

​I am working in a place called “Let Malaga” I am already in my second week of work here. Let Malaga are a letting agency that allows guests to book apartments in Malaga. They own lots of apartments all over the city. 

I have learned many things here. I have learned how to send check in messages to clients through English and Spanish. This is sent through booking.com, air B and B and outlook. I’ve also learned how to send a check out message. We have to send this the day before so guests will know what to do upon check out day.

I’ve also replied back to reviews on booking.com. I printed out all bookings for the month on February and had to check for 3 key things: the client has payed, the client had given their security deposit and that the client has given their passport details. If they haven’t I then need to send them a follow up email both in English and Spanish asking them to fill out the key areas.

Luckily, I’ve had the chance to visit apartments to give guests things that may be missing from their apartments such as a coffee maker, an extra blanket, iron and so on. 

I can’t wait to learn more throughout this week and the following one.